NauticalSupplyShop.com Shipping Rates and Information
Domestic Ground Shipments
All U.S. Domestic Ground shipments have a standard transit time from 2 to 6 business days. We will make every effort to expedite your order as quickly as possible from taking the order, processing and verifying the payment to the final shipment of your order. All U.S. Domestic Ground shipments will normally ship out of our facility within 5 business days or less. If your item is on back order you will be notified from customer service by email stating an ETA for your back-ordered item, please allow an additional 10-15 days for your item to be available for shipment.
U.S. Air Shipments
Selecting Air shipping will only speed up the delivery time, not the production and or processing time. Please call our customer service department at toll free 1-888-974-3557 and we would be happy to see if we can meet your delivery needs. Some express shipments may require additional handling due to the size and weight of the item which may result in higher shipping charges than those listed below. If your shipping rate differs from the rate on your order, you will be notified by customer service before your order is shipped.
Alaska and Hawaii Shipments
Please note that we ship all packages addressed to Hawaii and Alaska via 2nd Day Air or Next Day Air only. We apologize but we do not offer UPS Ground shipments to these states. If your order is address to one of these states and express shipping was not added to your order, you will be notified by customer service before your order is processed. Please note that selecting 2nd Day Air or Next Day Air will only speed up your delivery time and does not apply to fulfillment time (typically 2-4 business days) Please call customer service at toll free 1-888-974-3557 if you have specific dates and deadlines. Please also note that UPS does not guarantee on time delivery for Alaska and Hawaii shipments. Cyber Island Shops is not responsible for any delivery deadlines caused by UPS or any other shipping provider.
Domestic U.S. Rates
| Product Total | Ground | 2nd Day Air | Next Day Air |
| $0.00-$30.00 | $9.00 | $30.00 | $55.00 |
| $30.01-$50.00 | $10.00 | $45.00 | $65.00 |
| $50.01-$100.00 | $12.00 | $55.00 | $75.00 |
| $100.01-$200.00 | $15.00 | $75.00 | $90.00 |
| $200.01-$300.00 | $24.00 | $95.00 | $150.00 |
| $300.01-$400.00 | $36.00 | $150.00 | $220.00 |
| $400.01-$500.00 | $55.00 | $175.00 | $280.00 |
| $500.01-$600.00 | $70.00 | $200.00 | $320.00 |
| $600.01-$800.00 | $90.00 | $250.00 | $390.00 |
| $800.01 and up | $120.00 | $300.00 | $550.00 |
Puerto Rico, Guam & Other U.S. Territories
Please see guidelines for International Shipping.
INTERNATIONAL ORDERS
NauticalSupplyShop.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from NauticalSupplyShop.com. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
EMAIL:
support@internationalcheckout.com.
PHONE:
USA Phone: +001.310.601.8196
USA and Canada: +1.866.682.0641
UK Phone: +44.20.8133.2436
Australia Phone: +61.28003.4685
Denmark Phone: +45.36.950312
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.6057
Japan Phone: +81.50.5534.6826
Finland Phone: +358.(02)3619.0437
Brazil Phone: +55.(11)3717.5368
Dominican Republic Phone: +1809.202.3017
Ireland Phone: +01 443 3715
Mexico Phone: +55 8421 8266
New Zealand Phone: +09 889 0408
All Others: +001.310.601.8196
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
A Note About Duties and Taxes
International orders are subject to duties and taxes. All taxes, duties, and other shipping related fees are the sole responsibility of the customer. These charges are non-refundable if you refuse your shipment. Fees incurred by Cyber Island Shops for merchandise returned to us with duties/taxes/fees owed on them will be deducted from any balance owned to you on your refund. Please contact your customs office for specific information related to duties and taxes.
Shipping Exceptions - all shipments
The rates quoted are based on estimates applied to our merchandise. However, some products may require additional handling or special delivery to ship. As a result, shipping charges may vary from those quoted. In the event those rates change, we will contact you first with an approval prior to shipping.
Reshipping Charges - all shipments
There will be a reshipment fee if the customer enters the incorrect shipping address on the order and we have to reship the package. This reshipment fee also applies in the event that the customer was not available to sign for the packages (it is completely up to the UPS drivers discretion whether or not to leave a package without a signature, however some packages DO require a signature for delivery) when UPS attempted delivery and the package was returned to us. (UPS will make 3 delivery attempts and leave a note indicating they attempted delivery before returning the package to us.)
Freight Shipments:
Some over-sized items may be required to ship via freight line service. Items required to ship via freight line are exempt from our free shipping offers. If your order is required to ship via freight line service, you will be contacted prior to shipping for your approval to proceed with the order.
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